How We Protect Your Privacy
A quick overview of hh baje's core data protection principles.
SSL Encryption
All your data is protected with 256-bit SSL encryption, ensuring banking-level security.
No Sale of Data
Your personal data is never sold to any third party — that is our core commitment.
KYC Protection
Documents collected for identity verification are used solely for that purpose and stored securely.
Limited Access
Only authorized personnel can access your data. All access is logged and reviewed on a regular basis.
Right to Erasure
You may request the deletion of your personal data at any time. We will fulfil that request unless a legal obligation requires us to retain it.
Breach Notification
In the event of a data breach, you will be notified within the timeframe required by law.
Table of Contents
1 Introduction & Scope
Hh baje (website: hhbaje.app) places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes how hh baje collects, uses, stores, and protects your personal information.
This Policy applies when you:
- Visit or use the hhbaje.app website.
- You download or use the hh baje mobile application.
- Register an account or log in.
- Contact our customer support team.
- Subscribe to our promotional offers or newsletter.
By using the hh baje platform, you are deemed to have accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.
This Privacy Policy has been written in Bengali so that every user in Bangladesh can fully understand their rights regarding their data and hh baje's responsibilities.
2 What Information We Collect
Hh baje only collects information that is necessary to operate the platform, ensure security, and provide you with the best service. A detailed breakdown of each data type is provided below:
| Data Type | Example | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Yes |
| Contact Information | Email address, mobile number | Yes |
| Identity Documents | NID, Passport, Driving Licence | Yes for KYC |
| Financial Information | Payment methods, transaction history | Yes |
| Device Information | IP address, browser, operating system | Automatic |
| Gaming Information | Bet history, game preferences, session data | Automatic |
| Communication Records | Support chat, email correspondence | Where applicable |
Hh baje never stores your full bank card number or PIN. Payment information is processed in tokenized form in accordance with PCI-DSS standards.
3 How We Collect Your Data
Hh baje collects information through several methods. A full breakdown of each is provided below so you know exactly what to expect:
- Directly Provided: Information you provide directly when filling out registration forms, updating your profile, completing KYC verification, or contacting support.
- Automatic Collection: When you browse our platform, device and usage information is automatically collected through cookies and similar technologies.
- From Third Parties: Transaction confirmation or fraud screening information received from payment providers and identity verification services.
- Public Sources: Verifying information against government databases or credit reference agencies for fraud prevention and legal compliance.
Hh baje never accesses your social media profiles or collects information about your personal network without your consent.
4 Purpose of Data Use
There is always a clear reason why hh baje holds your data. It is never used for unnecessary purposes. The primary purposes are:
- Account Management: Processing registration, login, password recovery, and profile updates.
- Identity Verification: Verifying your identity in line with KYC requirements and preventing underage access.
- Transaction Processing: Managing all financial activity related to deposits, withdrawals, and bonuses.
- Fraud Prevention: Detecting suspicious activity and protecting your account from unauthorized access.
- Customer Support: Responding to your complaints and queries, and providing any support you need.
- Responsible Gaming: Monitoring your gaming behaviour to offer support where a potential problem is identified.
- Legal Compliance: Compliance with licensing authorities, tax authorities, and anti-money laundering regulations.
- Service Improvement: Statistical analysis for product and feature improvements to enhance your experience.
- Marketing Communications: Promotional offers and newsletters are only sent with your consent.
Hh baje never uses your data to make automated decisions that significantly affect your rights — such as blocking your account or holding back a major withdrawal. A human review is always conducted in such cases.
5 Sharing Data with Third Parties
Hh baje does not sell your personal data. However, information may be shared with the following parties in specific circumstances:
- Payment Providers: Information required to process transactions is shared with approved payment gateways, including Mobile Pay, Nagad, and Rocket.
- Identity Verification Services: Your documents may be shared with authorized verification agencies as part of the KYC process.
- Technology Partners: Cloud hosting, cybersecurity, and analytics providers supporting platform operations.
- Legal Authorities: Disclosure of information in response to court orders, government investigations, or lawful requests from licensing authorities.
- Business Transfers: In the event of a merger or acquisition, the new entity will be equally bound by this Privacy Policy.
All third-party partners comply with international data protection standards and are bound by data processing agreements with hh baje. They may not use your information for any purpose beyond what has been specified.
Your explicit consent will be obtained before sharing any data with third parties for marketing purposes. You may withdraw that consent at any time.
6 Cookies & Tracking Technologies
Hh baje uses cookies and similar technologies on its website. These are stored as small files in your browser and serve a variety of purposes:
- Essential Cookies: To remember your login session, security tokens, and language preferences. The site cannot function without these.
- Functional Cookies: To save your preferences, game settings, and enhance your overall experience.
- Analytics Cookies: To collect site usage statistics. No personally identifiable information is included.
- Security Cookies: To detect fraud and bot activity.
You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the site. A cookie consent banner will appear on your first visit, where you can set your preferences.
7 Data Retention Period
Hh baje does not retain data beyond the period necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | Until account closure |
| KYC Documents | 5 years after account closure |
| Transaction History | 7 years after account closure (legal obligation) |
| Support Communications | 3 years after last contact |
| Marketing Preferences | Until consent is withdrawn |
| Log Files | Up to 12 months |
When the retention period expires, data is securely deleted or anonymized. Data related to ongoing legal disputes may be retained until the matter is resolved.
8 Your Rights
You have the following rights regarding your personal data, and hh baje respects each of them:
You may request to know what personal information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request that your data be deleted, provided there is no legal obligation requiring its retention.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
Request your data in a machine-readable format or ask for it to be transferred to another service.
You may object at any time to your data being used for marketing purposes.
To exercise any of these rights, email us at support@hhbaje.app. We will respond within 30 days. Additional information may be requested to verify your identity.
9 Children's Privacy
Hh baje is an 18+ platform. We do not knowingly collect any information from anyone under the age of 18.
Date of birth is verified at registration, and KYC documents are used to confirm age in cases of doubt. Any account found to belong to a minor is immediately suspended and all associated data is deleted.
If you believe a minor has created an account on hh baje, please notify us immediately at support@hhbaje.app.
10 International Data Transfers
Hh baje's servers and cloud infrastructure may be located in various countries. When your data is transferred internationally, the following safeguards are in place:
- We verify whether adequate data protection laws exist in the recipient country.
- Standard Contractual Clauses (SCC) are used where applicable.
- Third-party data processors comply with international security standards (ISO 27001 or equivalent).
- All data is encrypted in transit.
For details on where your data is stored, please contact us at support@hhbaje.app.
11 Policy Changes
Hh baje may update this Privacy Policy from time to time. When changes are made, the following process will be followed:
- The "Last Updated" date at the top of the policy will be revised accordingly.
- You will be notified by email to your registered address in the event of significant changes.
- A notification banner will be displayed on the platform for any significant changes.
- Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
We recommend visiting this page regularly to stay up to date with the latest policy.
12 Contact Us
For any privacy-related questions, complaints, or requests to exercise your rights, please contact our Data Protection Team:
- Email: support@hhbaje.app
- Subject Line: Write "Privacy Request — [Your Name]" in the subject line
- Response Time: Typically within 7–14 business days; up to 30 days for complex requests
Additional information may be requested to verify your identity — this is solely for security purposes and is not intended to reject your request.
We believe protecting your privacy is not just a legal obligation — it is an ethical commitment. At hh baje, your safety always comes first.
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